How to Activate eSIM in UAE and Saudi Arabia (e&, du, Virgin, stc, Mobily, Zain)

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An eSIM is a digital SIM built into your phone. Instead of inserting a plastic SIM card, you download your mobile plan directly to your device. eSIMs are now widely supported in Dubai, the UAE and Saudi Arabia, and newer phones like recent iPhone models in some markets rely on eSIM only. Here is how to activate an eSIM with the major operators.

Benefits of eSIM

• No need to visit a store or wait for a physical SIM.
• Use two numbers on one phone (for example, a UAE and a Saudi number).
• Harder to steal or swap than a physical SIM.
• Easy to add a travel data plan when visiting another country.

Step 1: Check if Your Phone Supports eSIM

iPhone: Go to Settings > Mobile Data (Cellular) and look for “Add eSIM”.
Android: Go to Settings > Connections (or Network & Internet) > SIM manager and look for “Add eSIM”. Most recent Samsung Galaxy, Google Pixel and other flagship phones support eSIM.

Also make sure your phone is not locked to another network.

How to Activate eSIM in the UAE

e& (formerly Etisalat)

1. Open the e& UAE app and log in with UAE PASS.
2. Go to your profile and accounts, then manage your SIM cards.
3. Choose the SIM and select the option to replace SIM or switch to eSIM.
4. Follow the steps to download the eSIM to your phone.

du

1. Open the du app.
2. Tap the menu next to your number and choose Manage your SIM.
3. Select Convert to eSIM (or activate eSIM on this device).
4. Verify with UAE PASS and complete the setup.

Virgin Mobile UAE

1. Open the Virgin Mobile app and go to your account and number.
2. Select Move to eSIM and confirm with your password and OTP.
3. Add the eSIM in your phone settings when prompted.

UAE operators have offered free eSIM conversion through their apps, though some transfers between devices can carry a small fee. Store visits are also possible.

How to Activate eSIM in Saudi Arabia

stc, Mobily and Zain all offer eSIM in Saudi Arabia. The usual process is:

1. Open your operator’s official app (stc, Mobily or Zain KSA).
2. Log in and verify your identity (often with Nafath or Absher-linked details).
3. Choose the option to get a new eSIM or replace your SIM with eSIM.
4. Scan the QR code or install directly from the app.

Because SIM registration in Saudi Arabia is linked to your national ID or Iqama, you may need to complete biometric or identity verification. If the app option is not available for your account, visit an official store with your ID.

eSIM for Visitors to Dubai and Saudi Arabia

Tourists can buy local eSIM plans from UAE and Saudi operators, or use international travel eSIM providers. Local plans are often better value for longer stays, while travel eSIMs are convenient for short trips.

Troubleshooting

• eSIM not activating? Restart your phone and make sure you are connected to Wi-Fi during installation.
• No signal? Check that the eSIM line is turned on and set as your mobile data line.
• Changing phones? Use your operator’s app to transfer the eSIM – don’t delete it first.

FAQs

Is eSIM free in the UAE?

Operators have offered free eSIM conversion through their apps, but fees can apply for some transfers. Check your operator’s app for current terms.

Can I use a UAE and a Saudi number on one phone?

Yes, if your phone supports dual SIM or multiple eSIMs.

Do I need UAE PASS to activate an eSIM?

For app-based activation with e& and du, UAE PASS is commonly used for verification.

Next: check your connection speed in our guide to 5G and internet speed in UAE and Saudi Arabia.